Cloud Computing
Cloud Backup & Disaster Recovery
Security as a Service (SaaS)
Virtual Desktop Infrastructure (VDI) and Desktop as a Service (DaaS)
Contact Center as a Service (CCaaS)
Unified Communications as a Service (UCaaS)
Colocation and Data Centers
Hosted Fax/Text
Cloud Computing
Cloud computer platforms are more commonly used today to replace local computers for many reasons but primarily because they use resources more efficiently than local servers. Businesses using local Information Technology (IT) must invest in the infrastructure to support computer systems at peak demand times vs. cloud platforms which are highly scalable and flexible to accommodate peak times without major Capex investment and lengthy install timeframes.
Cloud platforms provide security, availability, reliability, agility and energy efficiency.
Cloud Backup & Disaster Recovery
We live in the Age of Data, whether it’s email or complex database management, every function of a business can be impacted by a disaster; making business continuity essential, not just a good idea.
- Business continuity – Keep business running after a disaster
- Disaster recovery – restore lost operations and systems
- Data backup – replication and storage of applications and data
Benefits include:
- Every minute of downtime equals lost business
- More information than ever to avoid devastating consequences (email, CRM, financial records, etc.)
- Loss of equipment – laptops, mobile devices, etc.
- Avoid human mistakes; the era of on-premises only backup via tape or disk is out of date with cloud solutions readily available
- Save money on IT Infrastructure
- Adds a layer of resiliency
- Fast restoration means fewer dollars lost due to disaster
Security as a Service (SaaS)
SaaS is an outsourcing model for security management to defend and protect your infrastructure and applications from being compromised or disrupted by the latest cyber threats.
- Firewall Protection
- Intrusion Detection and Prevention Systems
- Anti-virus and Anti-spam filtering
- Web and Content Filtering
- Secure Remote Access
- Security Threat Management
Benefits Include:
- Maintain highly secure network connectivity
- Identify and block intrusions and attacks on your network
- Mitigate the risk of hackers, malware or other interruptions
- Manage compliance requirements and avoid penalties
- Lock down essential resources
Virtual Desktop Infrastructure (VDI) and Desktop as a Service (DaaS)
Mobile and remote users are driving the demand to expand the physical limitations of a computer’s screen to a virtual workspace with a consistent user experience from any device, anywhere and anytime.
Virtual Desktop Infrastructure (VDI) allows the customer to own their equipment, requires some level of IT expertise while offering a high degree of personalization. Desktop as a Service (DaaS) offers customers no or low upfront cost, is a monthly subscription based service, doesn’t require vast IT resources or expertise and is highly scalable on demand. Flexibility and scalability are key drivers for DaaS.
Contact Center as a Service (CCaaS)
Cloud based contact center management offers clients the ability to efficiently manage resources across geographies and time zones, to automate and optimize scheduling and get maximum productivity while delivering outstanding customer experiences. With cloud based flexibility, clients can quickly build their contact center, fully integrate with their existing infrastructure and bring key staff and data together on the same platform.
- 100% cloud based administration, many with mobile portals for easy management
- Infinite scalability
- PCI, HIPAA & SOX compliance
- Automate workflow, manage inbound or outbound campaigns
- Little to zero upfront expense
- State of the art technology with easy scalability
- Third party platform integration for email, CRM, etc.
- No IT expertise required to implement and maintain
Unified Communications as a Service (UCaaS)
Unified Communication (UC) allows on-site and remote users to collaborate seamlessly between devices and platforms. VoIP (Voice over IP), mobility, video-conferencing, instant messaging, collaboration, inbound/outbound text and presence technologies are all examples of solutions that can be consolidated into a single cloud-based UCaaS (Unified Communication as a Service) solution.
- Hosted PBX – Voice/Telephony; Mobility Integration
- Hosted UC – Adds Messaging (email, voice mail and instant messaging)
- Hosted UC&C – Adds conferencing (audio, video and web conferencing) – Adds integration with collaboration adoption
- Hosted Contact Center – Adds Interactive Voice Response (IVR), Automated Call Distribution (ACD), Computer-Telephone Integration (CTI) and integration with other contact center applications such as CRM
Benefits include:
- Reducing Capex spending/moving to Opex
- Ease of Scalability
- Remote and Mobile Workers need to be seamlessly connected
- Advanced features
- Minimizing risk of technology obsolescence
- Enhancing business continuity and disaster recover plans
- Reducing the burden on IT/Telecom Staff so they can focus on high priority business objectives
Colocation and Data Centers
There is no shortage of state of the art colocation facilities to house computer hardware, whether businesses want to be located at their carriers colo facility or at a carrier-neutral facility for access to multiple providers. There are many factors to consider when choosing a data center:
- Leasing vs. licensing space – leasing offers greater assurance that the space will not be unexpectedly taken back
- Tier of service needed from Tier 1 (fewer services offered for lower budget/needs) to Tier 4 (high availability of power, cooling, server access and greater security)
- Location is key as many businesses need easy access from airports while in a climate/disaster neutral area.
- Staffing for remote hands or other tasks that may be needed including tours, meeting facilities, etc.
- Security safeguards and backup systems are critical for many businesses who rely on a third party to protect their servers
- Power limitations and how efficiently power is utilized
- Accessibility to major network providers and connectivity
Hosted Fax/Text
A full suite of comprehensive portfolio of Cloud Messaging services, including Cloud Faxing, Desktop & Device Messaging, Application Messaging, E-Mail Security including anti-spam, virus protection, encryption and archiving, EDI integration and more.
- Process Optimization: Focused on messaging automation, productivity improvements, and IT environment simplification
- Solutions for all use cases: All-IP/VoIP, virtualizing fax servers, facilitating multichannel communication, regulation compliancy, IT consolidation, and more
- Services by Industry and Department: Increase compliance with today’s privacy, security and records-keeping mandates. From healthcare (HIPAA) to financial services (PCI, SOX) to HR (FMLA) to Marketing (CAN-SPAM), Retarus provides compliancy to fit all needs
- Perfect Integration: Office applications, SAP systems/HANA, or custom built software, Retarus integrates seamlessly into each and every business software
Inbound Fax Services:
- Fax-to-email: electronic fax received directly in the email inbox
- Fax-to-applications: fax reception via FTP, HTTP, SMTP, or SOAP
- Quick implementation with no need for hardware or software
- Highest transaction security and availability
- Detailed reporting, and real-time monitoring of your incoming faxes, eliminates the need for manual rekeying and accelerating the transfer of time-critical data into business systems
- Text and barcode recognition for optimum workflow integration
- Automates the routing and management of inbound business forms, transforming the manual, unmanaged handling of inbound transactions into an automated, managed business workflow
- HIPAA & Hi-Tech compliant – with Business Associate Agreement (BAA)
- Electronic signature for legal confirmation
- Transparent billing
Outbound Fax Services:
- Fax directly from your Windows desktop, Microsoft Office or Windows applications, all email clients, web interface and for all business applications
- Seamless integration into your applications without making changes to your system
- Integration of existing distribution lists, application of individual block lists
- Scalable, efficient and secure – No dedicated fax server required
- Maximum control with real-time monitoring, reporting and analysis. Transparent billing with cost center support (pay per use)
- Highest transaction security, availability and deliverability
- Easy to use and simple to implement – even for thousands of users
- Compliant with BDSG, ITAR, HIPAA or HITECH
